Refund & Return Policy for DevSolutions

Last Updated: November 25, 2025

At DevSolutions, we strive to provide high-quality products and excellent customer service. If you are not fully satisfied with your purchase, this Refund & Return Policy outlines the conditions under which returns, exchanges, and refunds may be issued.

1. Returns

We accept returns for eligible physical products within 30 days of delivery.

To qualify for a return:

  • The item must be unused and in its original condition

  • Original packaging must be intact

  • Proof of purchase (order number or receipt) must be provided

Items returned that do not meet these conditions may be subject to denial.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Digital products (downloads, software, licenses)

  • Custom-made or personalized items

  • Services or consultation-based products

  • Sale, clearance, or discounted items

Exceptions may be made only if required by applicable law.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method

  • Processing time may take 5–10 business days, depending on your bank or payment provider

Shipping costs are non-refundable unless the return is due to our error.

4. Exchanges

We only replace items if:

  • They are defective

  • They arrived damaged

  • You received the wrong item

If you need an exchange, please contact us at devsolutionspalawan@gmail.com with your order number and details.

5. Return Shipping

Unless the return is due to an error on our part, the customer is responsible for:

  • Return shipping fees

  • Ensuring the returned item arrives safely

A trackable shipping method is recommended. DevSolutions is not responsible for lost or damaged return shipments.

6. Digital Products

All digital goods sold by DevSolutions are non-refundable once they have been downloaded, accessed, or delivered, due to their intangible nature.

If you experience technical issues accessing your digital product, please contact us for assistance.

7. Order Cancellations

Orders may be cancelled before they are processed or shipped.
Once the order has been shipped or the digital product has been delivered, it cannot be cancelled.

8. Contact Us

If you have any questions or wish to initiate a return, refund, or exchange, please contact:

DevSolutions
Email: devsolutionspalawan@gmail.com
Website: www.devsolutions.app